Qashqai J11. Interior - part 1

INT-1

BODY INTERIOR

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CONTENTS

INTERIOR

SYMPTOM DIAGNOSIS ...............................

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SQUEAK AND RATTLE TROUBLE DIAG-
NOSES ................................................................

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Work Flow .................................................................

2

Inspection Procedure ................................................

4

Diagnostic Worksheet ...............................................

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PRECAUTION ...............................................

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PRECAUTIONS ...................................................

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Precaution for Supplemental Restraint System
(SRS) "AIR BAG" and "SEAT BELT PRE-TEN-
SIONER" .................................................................
..

8

Precaution Necessary for Steering Wheel Rota-
tion After Battery Disconnect ...................................
..

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Precaution for Work ..................................................

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PREPARATION ...........................................

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PREPARATION ..................................................

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Commercial Service Tools ......................................

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CLIP LIST ...........................................................

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Clip List ...................................................................

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REMOVAL AND INSTALLATION ...............

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DOOR FINISHER ...............................................

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FRONT DOOR FINISHER ..........................................

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FRONT DOOR FINISHER : Exploded View ............

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FRONT DOOR FINISHER : Removal and Installa-
tion ...........................................................................

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REAR DOOR FINISHER ............................................

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REAR DOOR FINISHER : Exploded View ..............

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REAR DOOR FINISHER : Removal and Installa-
tion ...........................................................................

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BODY SIDE TRIM .............................................

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Exploded View .........................................................

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Removal and Installation .........................................

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FLOOR TRIM ....................................................

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Exploded View .........................................................

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Removal and Installation .........................................

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HEADLINING ....................................................

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Exploded View .........................................................

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Removal and Installation .........................................

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LUGGAGE TRIM ...............................................

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Exploded View .........................................................

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Luggage side trim ....................................................

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Luggage floor trim ....................................................

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BACK DOOR TRIM ...........................................

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Exploded View .........................................................

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Removal and Installation .........................................

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INT-2

< SYMPTOM DIAGNOSIS >

SQUEAK AND RATTLE TROUBLE DIAGNOSES

SYMPTOM DIAGNOSIS

SQUEAK AND RATTLE TROUBLE DIAGNOSES

Work Flow

INFOID:0000000010350927

CUSTOMER INTERVIEW

Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any of
the customer's comments; refer to

INT-6, "Diagnostic Worksheet"

. This information is necessary to duplicate

the conditions that exist when the noise occurs.
• The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain

all the facts and conditions that exist when the noise occurs (or does not occur).

• If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer is

concerned about. This can be accomplished by a test drive with the customer.

• After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics

are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.

• Squeak – (Like tennis shoes on a clean floor)

Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard surfaces
= higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping

• Creak – (Like walking on an old wooden floor)

Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.

• Rattle – (Like shaking a baby rattle)

Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.

• Knock – (Like a knock on a door)

Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.

• Tick – (Like a clock second hand)

Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.

• Thump – (Heavy, muffled knock noise)

Thump characteristics include softer knock/dead sound often brought on by activity.

• Buzz – (Like a bumble bee)

Buzz characteristics include high frequency rattle/firm contact.

• Often the degree of acceptable noise level will vary depending upon the person. A noise that you may judge

as acceptable may be very irritating to the customer.

• Weather conditions, especially humidity and temperature, may have a great effect on noise level.

DUPLICATE THE NOISE AND TEST DRIVE

SBT842

SQUEAK AND RATTLE TROUBLE DIAGNOSES

INT-3

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If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or location of the noise. This information can be used to
duplicate the same conditions when you confirm the repair.
If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-clutch on M/T model, drive position on A/T model).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
• Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
• If it is difficult to duplicate the noise, drive the vehicle slowly on an undulating or rough road to stress the

vehicle body.

LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE

1.

Narrow down the noise to a general area. To help pinpoint the source of the noise, use a listening tool
(Engine Ear or mechanics stethoscope).

2.

Narrow down the noise to a more specific area and identify the cause of the noise by:

• removing the components in the area that you suspect the noise is coming from.

Do not use too much force when removing clips and fasteners, otherwise clips and fastener can be broken
or lost during the repair, resulting in the creation of new noise.

• tapping or pushing/pulling the component that you suspect is causing the noise.

Do not tap or push/pull the component with excessive force, otherwise the noise will be eliminated only tem-
porarily.

• feeling for a vibration with your hand by touching the component(s) that you suspect is (are) causing the

noise.

• placing a piece of paper between components that you suspect are causing the noise.
• looking for loose components and contact marks.

Refer to

INT-4, "Inspection Procedure"

.

REPAIR THE CAUSE

• If the cause is a loose component, tighten the component securely.
• If the cause is insufficient clearance between components:
- separate components by repositioning or loosening and retightening the component, if possible.
- insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape or urethane

tape are available through your authorized Nissan Parts Department.

CAUTION:

Do not use excessive force as many components are constructed of plastic and may be damaged.
NOTE:
• URETHANE PADS

Insulates connectors, harness, etc.

• INSULATOR (Foam blocks)

Insulates components from contact. Can be used to fill space behind a panel.

• INSULATOR (Light foam block)
• FELT CLOTHTAPE

Used to insulate where movement does not occur. Ideal for instrument panel applications.
The following materials, not available through NISSAN Parts Department, can also be used to repair
squeaks and rattles.

• UHMW(TEFLON) TAPE

Insulates where slight movement is present. Ideal for instrument panel applications.

• SILICONE GREASE

Used in place of UHMW tape that will be visible or not fit.
Note: Will only last a few months.

• SILICONE SPRAY

Use when grease cannot be applied.

• DUCT TAPE

Use to eliminate movement.

CONFIRM THE REPAIR

INT-4

< SYMPTOM DIAGNOSIS >

SQUEAK AND RATTLE TROUBLE DIAGNOSES

Confirm that the cause of a noise is repaired by test driving the vehicle. Operate the vehicle under the same
conditions as when the noise originally occurred. Refer to the notes on the Diagnostic Worksheet.

Inspection Procedure

INFOID:0000000010350928

Refer to Table of Contents for specific component removal and installation information.

INSTRUMENT PANEL

Most incidents are caused by contact and movement between:
1.

Cluster lid A and instrument panel

2.

Acrylic lens and combination meter housing

3.

Instrument panel to front pillar garnish

4.

Instrument panel to windshield

5.

Instrument panel mounting pins

6.

Wiring harnesses behind the combination meter

7.

A/C defroster duct and duct joint

These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noise. Most of these incidents can be repaired by apply-
ing felt cloth tape or silicon spray (in hard to reach areas). Urethane pads can be used to insulate wiring har-
ness.

CAUTION:

Do not use silicone spray to isolate a squeak or rattle. If you saturate the area with silicone, you will
not be able to recheck the repair.

CENTER CONSOLE

Components to pay attention to include:

1.

Shifter assembly cover to finisher

2.

A/C control unit and cluster lid C

3.

Wiring harnesses behind audio and A/C control unit

The instrument panel repair and isolation procedures also apply to the center console.

DOORS

Pay attention to the:
1.

Finisher and inner panel making a slapping noise

2.

Inside handle escutcheon to door finisher

3.

Wiring harnesses tapping

4.

Door striker out of alignment causing a popping noise on starts and stops

Tapping or moving the components or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. You can usually insulate the areas with felt cloth tape or insulator foam blocks to
repair the noise.

TRUNK

Trunk noises are often caused by a loose jack or loose items put into the trunk by the owner.
In addition look for:

1.

Trunk lid dumpers out of adjustment

2.

Trunk lid striker out of adjustment

3.

Trunk lid torsion bars knocking together

4.

A loose license plate or bracket

Most of these incidents can be repaired by adjusting, securing or insulating the item(s) or component(s) caus-
ing the noise.

SUNROOF/HEADLINING

Noises in the sunroof/headlining area can often be traced to one of the following:
1.

Sunroof lid, rail, linkage or seals making a rattle or light knocking noise

2.

Sunvisor shaft shaking in the holder

3.

Front or rear windshield touching headlining and squeaking

SQUEAK AND RATTLE TROUBLE DIAGNOSES

INT-5

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Again, pressing on the components to stop the noise while duplicating the conditions can isolate most of these
incidents. Repairs usually consist of insulating with felt cloth tape.

SEATS

When isolating seat noise it is important to note the position the seat is in and the load placed on the seat
when the noise is present. These conditions should be duplicated when verifying and isolating the cause of
the noise.
Cause of seat noise include:

1.

Headrest rods and holder

2.

A squeak between the seat pad cushion and frame

3.

Rear seatback lock and bracket

These noises can be isolated by moving or pressing on the suspected components while duplicating the con-
ditions under which the noise occurs. Most of these incidents can be repaired by repositioning the component
or applying urethane tape to the contact area.

UNDERHOOD

Some interior noise may be caused by components under the hood or on the engine wall. The noise is then
transmitted into the passenger compartment.
Causes of transmitted underhood noise include:

1.

Any component mounted to the engine wall

2.

Components that pass through the engine wall

3.

Engine wall mounts and connectors

4.

Loose radiator mounting pins

5.

Hood bumpers out of adjustment

6.

Hood striker out of adjustment

These noises can be difficult to isolate since they cannot be reached from the interior of the vehicle. The best
method is to secure, move or insulate one component at a time and test drive the vehicle. Also, engine RPM
or load can be changed to isolate the noise. Repairs can usually be made by moving, adjusting, securing, or
insulating the component causing the noise.

INT-6

< SYMPTOM DIAGNOSIS >

SQUEAK AND RATTLE TROUBLE DIAGNOSES

Diagnostic Worksheet

INFOID:0000000010350929

PIIB8740E

SQUEAK AND RATTLE TROUBLE DIAGNOSES

INT-7

< SYMPTOM DIAGNOSIS >

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PIIB8742E

INT-8

< PRECAUTION >

PRECAUTIONS

PRECAUTION

PRECAUTIONS

Precaution for Supplemental Restraint System (SRS) "AIR BAG" and "SEAT BELT
PRE-TENSIONER"

INFOID:0000000010350930

The Supplemental Restraint System such as “AIR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severity of injury to the driver and front passenger for certain
types of collision. Information necessary to service the system safely is included in the “SRS AIR BAG” and
“SEAT BELT” of this Service Manual.

WARNING:

Always observe the following items for preventing accidental activation.
• To avoid rendering the SRS inoperative, which could increase the risk of personal injury or death in

the event of a collision that would result in air bag inflation, all maintenance must be performed by
an authorized NISSAN/INFINITI dealer.

• Improper maintenance, including incorrect removal and installation of the SRS, can lead to personal

injury caused by unintentional activation of the system. For removal of Spiral Cable and Air Bag
Module, see “SRS AIR BAG”.

• Never use electrical test equipment on any circuit related to the SRS unless instructed to in this Ser-

vice Manual. SRS wiring harnesses can be identified by yellow and/or orange harnesses or harness
connectors.

PRECAUTIONS WHEN USING POWER TOOLS (AIR OR ELECTRIC) AND HAMMERS

WARNING:

Always observe the following items for preventing accidental activation.
• When working near the Air Bag Diagnosis Sensor Unit or other Air Bag System sensors with the

ignition ON or engine running, never use air or electric power tools or strike near the sensor(s) with
a hammer. Heavy vibration could activate the sensor(s) and deploy the air bag(s), possibly causing
serious injury.

• When using air or electric power tools or hammers, always switch the ignition OFF, disconnect the

battery, and wait at least 3 minutes before performing any service.

Precaution Necessary for Steering Wheel Rotation After Battery Disconnect

INFOID:0000000010350931

CAUTION:

Comply with the following cautions to prevent any error and malfunction.
• This Procedure is applied only to models with Intelligent Key system and NATS (NISSAN ANTI-

THEFT SYSTEM).

• Remove and install all control units after disconnecting both battery cables with the ignition switch

in the LOCK position.

• Always use CONSULT to perform self-diagnosis as a part of each function inspection after finishing

work. If DTC is detected, perform trouble diagnosis according to self-diagnostic results.

For models equipped with the Intelligent Key system and NATS, an electrically controlled steering lock mech-
anism is adopted on the key cylinder.
For this reason, if the battery is disconnected or if the battery is discharged, the steering wheel will lock and
steering wheel rotation will become impossible.
If steering wheel rotation is required when battery power is interrupted, follow the procedure below before
starting the repair operation.

OPERATION PROCEDURE

1.

Connect both battery cables.
NOTE:
Supply power using jumper cables if battery is discharged.

2.

Use the Intelligent Key or mechanical key to turn the ignition switch to the ACC position. At this time, the
steering lock will be released.

3.

Disconnect both battery cables. The steering lock will remain released and the steering wheel can be
rotated.

4.

Perform the necessary repair operation.

PRECAUTIONS

INT-9

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5.

When the repair work is completed, return the ignition switch to the LOCK position before connecting the
battery cables. (At this time, the steering lock mechanism will engage.)

6.

Perform a self-diagnosis check of all control units using CONSULT.

Precaution for Work

INFOID:0000000010350932

• After removing and installing the opening/closing parts, be sure to carry out fitting adjustments to check their

operation.

• Check the lubrication level, damage, and wear of each part. If necessary, grease or replace it.

INT-10

< PREPARATION >

PREPARATION

PREPARATION

PREPARATION

Commercial Service Tools

INFOID:0000000010350933

Tool name

Description

Engine ear

Location the noise

Remover tool

Remove the clips, pawls and metal clips

SIIA0995E

PIIB7923J

CLIP LIST

INT-11

< PREPARATION >

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CLIP LIST

Clip List

INFOID:0000000010350934

JMJIA3734GB

INT-12

< REMOVAL AND INSTALLATION >

DOOR FINISHER

REMOVAL AND INSTALLATION

DOOR FINISHER

FRONT DOOR FINISHER

FRONT DOOR FINISHER : Exploded View

INFOID:0000000010350935

FRONT DOOR FINISHER : Removal and Installation

INFOID:0000000010350936

REMOVAL

1.

Fully open door window.

1.

Power window switch front (driver
side)

2.

Front door bracket

3.

Front door finisher (LH)

4.

Front door grip (LH)

5.

Front door panel

: Clip

: Pawl

: Metal clip

E1JIA0267ZZ

DOOR FINISHER

INT-13

< REMOVAL AND INSTALLATION >

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2.

Insert remover tool (A) to release inside handle finisher.

3.

Remove handle finisher.

4.

Insert remover tool (A) to release front door grip.

5.

Disconnect harness connector (A).

6.

Remove front door grip.

7.

Remove screws (A) holding front door bracket in place using
screw-driver.

: Pawl

E1JIA0257ZZ

E1JIA0258ZZ

E1JIA0259ZZ

E1JIA0260ZZ

INT-14

< REMOVAL AND INSTALLATION >

DOOR FINISHER

8.

Insert remover tool (A) to release power window switch.

9.

Disconnect harness connectors (A) for power window switch
front.

10. Remove mounting screw (A).

11. Insert remover tool (A) between door finisher and door panel to

disengage door finisher mounting clips, starting from the bottom
and working to the top.

INSTALLATION

Install in the reverse order of removal.

CAUTION:

When installing door finisher, check that clips are securely fitted in panel holes on body, and then
press them in.

REAR DOOR FINISHER

E1JIA0261ZZ

E1JIA0262ZZ

E1JIA0268ZZ

JMJIA0253ZZ

: Clip

DOOR FINISHER

INT-15

< REMOVAL AND INSTALLATION >

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REAR DOOR FINISHER : Exploded View

INFOID:0000000010350937

REAR DOOR FINISHER : Removal and Installation

INFOID:0000000010350938

REMOVAL

1.

Fully open door window.

2.

Insert remover tool (A) to disengage the escutcheon retaining
pawls to door finisher.

3.

Remove inside handle finisher.

E1JIA0256ZZ

1.

Power window switch rear (LH)

2.

Inside handle finisher (rear LH)

3.

Rear door finisher (LH)

4.

Cover rear door inner (LH)

5.

Rear door panel

: Clip

: Pawl

: Metal clip

: Pawl

E1JIA0263ZZ

INT-16

< REMOVAL AND INSTALLATION >

DOOR FINISHER

4.

Insert remover tool (A) to disengage power window switch.

5.

Disconnect harness connectors (A) for power window switch.

6.

Remove power window switch.

7.

Remove bolt (A).

8.

Insert remover tool (A) between door finisher and door panel to
disengage door finisher mounting clips, starting from the bottom
and working to the top.

9.

Remove rear door finisher.

10. Remove the following parts after removing door finisher.

• Power window switch rear. Refer to

INT-15, "REAR DOOR FINISHER : Removal and Installation"

.

• Seal assembly rear door inside.
• Cover rear door inner.

INSTALLATION

Install in the reverse order of removal.

CAUTION:

E1JIA0264ZZ

E1JIA0265ZZ

E1JIA0266ZZ

JMJIA0256ZZ

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