Mercury Milan Hybrid (2010 year). Instruction - page 1

Customer Assistance

260

Reporting safety defects (U.S. only)

266

Reporting safety defects (Canada only)

266

Cleaning

267

Maintenance and Specifications

274

Engine compartment

276

Engine oil

278

Battery

280

Engine Coolant and Motor/Electronics Coolant

283

Fuel information

288

Air filter(s)

300

Part numbers

300

Maintenance product specifications and capacities

301

Engine data

303

Accessories

306

Scheduled Maintenance Guide

308

Normal scheduled maintenance and log

312

Special operating conditions and log

318

Ford Extended Service Plan

321

Index

324

All rights reserved. Reproduction by any means, electronic or mechanical
including photocopying, recording or by any information storage and retrieval
system or translation in whole or part is not permitted without written
authorization from Ford Motor Company. Ford may change the contents without
notice and without incurring obligation.

Copyright © 2008 Ford Motor Company

Table of Contents

3

2010 Milan Hybrid (hmv)
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CONGRATULATIONS

Congratulations on acquiring your new Mercury. Please take the time to
get well acquainted with your vehicle by reading this handbook. The
more you know and understand about your vehicle, the greater the
safety and pleasure you will derive from driving it.

For more information on Ford Motor Company and its products visit the
following website:
• In the United States: www.ford.com
• In Canada: www.ford.ca
• In Mexico: www.ford.com.mx
• In Australia: www.ford.com.au
Additional owner information is given in separate publications.

This Owner’s Guide describes every option and model variant available
and therefore some of the items covered may not apply to your
particular vehicle. Furthermore, due to printing cycles it may describe
options before they are generally available.

Remember to pass on the Owner’s Guide when reselling the vehicle. It
is an integral part of the vehicle.

WARNING: Fuel pump shut-off switch: In the event of an
accident the safety switch will automatically cut off the fuel

supply to the engine. The switch can also be activated through sudden
vibration (e.g. collision when parking). To reset the switch, refer to the
Fuel pump shut-off switch in the Roadside Emergencies chapter.

SAFETY AND ENVIRONMENT PROTECTION

Warning symbols in this guide

How can you reduce the risk of personal injury to yourself or others? In
this guide, answers to such questions are contained in comments
highlighted by the warning triangle symbol. These comments should be
read and observed.

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Warning symbols on your vehicle

When you see this symbol, it is
imperative that you consult the
relevant section of this guide before
touching or attempting adjustment
of any kind.

Protecting the environment

We must all play our part in
protecting the environment. Correct
vehicle usage and the authorized
disposal of waste, cleaning and
lubrication materials are significant
steps towards this aim. Information in this respect is highlighted in this
guide with the tree symbol.

CALIFORNIA Proposition 65 Warning

WARNING: Engine exhaust, some of its constituents, and
certain vehicle components contain or emit chemicals known to

the State of California to cause cancer and birth defects or other
reproductive harm. In addition, certain fluids contained in vehicles and
certain products of component wear contain or emit chemicals known
to the State of California to cause cancer and birth defects or other
reproductive harm.

PERCHLORATE MATERIAL

Certain components of this vehicle such as airbag modules, seat belt
pretensioners, and button cell batteries may contain Perchlorate Material
– Special handling may apply for service or vehicle end of life disposal.
See www.dtsc.ca.gov/hazardouswaste/perchlorate.

BREAKING-IN YOUR VEHICLE

Your vehicle does not need an extensive break-in. Try not to drive
continuously at the same speed for the first 1,000 miles (1,600 km) of
new vehicle operation. Vary your speed frequently in order to give the
moving parts a chance to break in.

Do not add friction modifier compounds or special break-in oils since
these additives may prevent piston ring seating. See Engine oil in the
Maintenance and Specifications chapter for more information on oil
usage.

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HYBRID OPERATION

This hybrid vehicle combines electric and gasoline propulsion without
compromise, to provide breakthrough performance and efficiency. It
requires no special fuels and never has to be plugged in. Familiarizing
yourself with these unique characteristics will help ensure optimal
performance from your new vehicle.

Normal vehicle operation

Starting: Turn the ignition key to the start position while your vehicle is
in P (Park). A green vehicle symbol (called the Ready Indicator Light)
will appear in the instrument cluster to indicate the vehicle is on. This
indicator will remain on while the vehicle is on, whether the engine is
running or not to indicate the vehicle is capable of movement (using its
electric motor, engine, or both). The vehicle’s computer will determine if
an engine start is required. Typically, the engine will not start unless the
vehicle is cold, a climate control change is requested, or the accelerator
is depressed.

Note: You may notice higher engine speeds upon start-up. This
temporary condition is normal and necessary to heat up the cabin and
minimize emissions.

Driving: The gas engine automatically starts and stops to provide power
when it’s needed and to save fuel when it’s not. While coasting at low
speeds, coming to a stop, or standing, the gas engine normally shuts
down and the vehicle operates in electric-only mode. Conditions that
may cause the engine to start up or remain running include:
• Considerable vehicle acceleration
• Vehicle speed above 45 mph (73 kmh)
• Ascending a hill
• Charge level of high voltage battery is low
• Very high or low outside temperature (to provide system

cooling/heating)

• Engine not warm enough to provide passenger requested cabin

temperature

Stopping: The gas engine may shut off to conserve fuel as you come to
a stop. Restarting the vehicle is not required. Simply step on the
accelerator when you are ready to drive.

Transmission Operation: Due to the technologically advanced,
electronically controlled Continuously Variable Transaxle (eCVT) you will

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not feel shift changes like those of a non-hybrid vehicle. Your hybrid’s
transmission is designed to do its work seamlessly.

Since engine speed is controlled by the transmission, it may seem
elevated at times. This is normal hybrid operation and helps
deliver fuel efficiency and performance.

Neutral: It is not recommended to idle the vehicle in N (Neutral) for
extended periods of time because this will discharge your high voltage
battery and decrease fuel economy. Because of the unique nature of the
hybrid vehicle, the engine will not start in the N (Neutral) position. Also,
the engine cannot provide power to the hybrid system in N (Neutral).

Low Gear: L (Low gear) is designed to mimic the enhanced engine
braking available in non-hybrid vehicles. L (Low gear) will produce high
engine speeds to provide necessary engine braking. This is normal and
will not damage your vehicle.

Reverse: (R) Reverse Gear vehicle speed is limited to 22 mph
(35 km/h).

Unique Hybrid operating characteristics

Your Hybrid, with its new technology, behaves differently compared to a
non-hybrid. Here is a description of the major differences:

Battery: Your Hybrid is equipped with a high voltage battery. A cool
battery ensures battery life and provides the best possible performance.
Your hybrid high voltage battery may periodically re-condition itself to
ensure maximum efficiency. You may notice slight changes in drivability
during this process, but it’s an important part of your hybrid’s high
voltage battery optimization features.

The high voltage battery is cooled by cabin air drawn from vent holes in
the front of the rear seat cushions. Avoid placing objects at the vent
holes which block air flow to the high voltage battery.

The high voltage battery is located between the rear passenger seat and
the trunk. Due to this location, the rear seat for the hybrid vehicle does
not have the ability to be lowered to allow pass-through between the
trunk and the rear of the passenger compartment. Do not attempt to
lower the rear seat.

If the vehicle is left inoperative for over 31 days, it may be necessary to
jumpstart the vehicle. For more information, refer to Jump starting
(Low voltage [underhood] battery only)
in the Roadside Emergencies
chapter and also refer to Low and high voltage battery — storage in
the Maintenance and Specifications chapter.

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Engine: The engine speed in your hybrid is not directly tied to your
vehicle speed. Your vehicle’s engine and transmission are designed to
deliver the power you need at the most efficient engine speed. During
heavy accelerations, your hybrid may reach high engine speeds (up to
6000 RPM). This is characteristic of the Atkinson cycle engine
technology helping to maximize your hybrid’s fuel economy.

In prolonged mountainous driving, you may see the engine tachometer
changing without your input. This is intentional and maintains the
battery charge level. You may also notice during extended downhill
driving that your engine continues to run instead of shutting off.

During this “engine braking”, the engine stays on, but it’s not using any
fuel. You may also hear a slight whine or whistle when operating your
vehicle. This is the normal operation of the electric generator in the
hybrid system.

During certain events (such as vehicle servicing) your low voltage
(underhood) battery may become disconnected or disabled. When this
occurs, and after reconnecting the low voltage (underhood) battery and
driving the vehicle, the engine may continue to operate for 3-5 seconds
after the key is turned to the off position. This is a normal condition, as
the vehicle’s computers are relearning the operating characteristics of
your particular engine in order to operate it at maximum efficiency.

Braking: Your hybrid is equipped with standard hydraulic braking and
regenerative braking. Regenerative braking is performed by your
transmission and it captures brake energy and stores it in your high
voltage battery.

Driving to optimize fuel economy

Your fuel economy should improve throughout your hybrid’s break-in
period. As with any vehicle, fuel economy can be significantly impacted
by your driving habits and accessory usage. For best results, keep in
mind these tips:

Tire Inflation: Keep tires properly inflated and only use recommended
size.

Drive Habits: Aggressive driving increases the amount of energy
required to move your vehicle. In general, better fuel economy is
achieved with mild to moderate acceleration and deceleration. Moderate
braking is particularly important since it allows you to maximize the
energy captured by the regenerative braking system.

NOTE: Having your engine running is not always an indication of
inefficiency – in some cases it is actually more efficient than driving in
electric mode.

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Additional Tips:
• Do not carry extra loads
• Be mindful of adding external accessories that may increase

aerodynamic drag

• Observe posted speed limits
• Perform all scheduled maintenance
• There is no need to wait for your engine to “warm up”. The vehicle is

ready to drive immediately after starting

Refer to Essentials of Good Fuel Economy in Maintenance and
Specifications
chapter for more fuel saving tips.

Frequently asked questions

Question

Answer

What are the series of
clicks from the cargo area
when I first turn the key
in the ignition?

The high voltage battery is electrically
isolated from the rest of the vehicle when
the key is OFF. When the key is turned ON,
high voltage contactors inside the battery
are closed to make the electricity available
to the motor/generator and enable the
vehicle to drive. The clicks are the sound of
these contactors as they close and open
during start up and shut down.

Why does the engine
sometimes start at
key-on?

The vehicle’s computer will determine if an
engine start is required at key-on. The
engine will start if it is necessary for cabin
heating or windshield defrost. The engine
will also be started when ambient
temperatures are low.

Why does it take a long
time before the engine
shuts down?

There are several reasons the engine stays
on for an extended amount of time when it
is first started. One common reason is to
ensure that the emissions components are
warm enough to minimize tailpipe
emissions. As the climate gets cooler, this
“engine-ON” time is extended.

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Question

Answer

Why does my engine
never shut down above
45 mph (73 km/h)?

The engine is required to turn on above
this speed to protect the transmission
hardware.

Why does my engine stay
ON when it’s extremely
cold outside?

In order to ensure that the climate control
system can begin heating the cabin and/or
defrosting the windshield as soon as a
driver requests it, the engine coolant
temperature has to be kept sufficiently hot.
Keeping the engine on is required to
maintain the correct minimum temperature.

Why does my engine rev
up so high sometimes
when I accelerate?

Your vehicle’s engine and transmission are
designed to deliver the power you need at
the most efficient engine speed. This may
be higher than expected during heavy
accelerations, and may fluctuate during
steady state driving. These are
characteristics of the Atkinson engine cycle
and the eCVT transmission technology that
help maximize your hybrid’s fuel economy.

What is the fan noise I
hear from the rear of my
hybrid?

The fan noise comes from a fan located
inside the high voltage battery. This fan
turns on when the battery requires cooling
air. The fan speed, and associated noise
level, will change according to the amount
of cooling required to maintain good
performance. Maintaining the battery
temperature at optimal conditions also
prolongs the useful life of the battery and
helps to achieve better fuel economy.

How far can I go in
Electric Drive if I run out
of gas?

Running out of gas is not recommended.
However, you may be able to go about one
mile, driving at 30 mph (48 km/h), if the
battery has a normal state of charge.

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Question

Answer

What is the engine oil
change service interval?

The engine oil should be changed every
10,000 miles (16,000 km) under normal
operating conditions. See the Scheduled
Maintenance Guide
chapter.

Can I put E10 or E85 in
my vehicle, and how will
it affect my fuel
economy?

Your hybrid vehicle can use E10 (10%
ethanol, 90% gasoline) fuel, but you may
notice slightly reduced fuel economy
because ethanol contains less energy per
gallon than gasoline. Your hybrid vehicle is
not designed to use E85 (85% ethanol).

How long will my high
voltage battery last? Does
it need maintenance?

The high voltage battery system is designed
to last the life of the vehicle and requires
no maintenance.

Can you charge the
battery with a plug into
an A/C outlet?

There are no provisions for charging the
high voltage battery from a power supply
external to the vehicle.

Can I tow the hybrid
behind my motor home
with all four wheels
down?

Yes. Your hybrid vehicle can be “flat-towed”
without modification. See the Recreational
Towing
section in the Tires, Wheels and
Loading
chapter for more information.

SPECIAL NOTICES

New Vehicle Limited Warranty

For a detailed description of what is covered and what is not covered by
your vehicle’s New Vehicle Limited Warranty, refer to the Warranty
Guide/Customer Information Guide
that is provided to you along with
your Owner’s Guide.

Special instructions

For your added safety, your vehicle is fitted with sophisticated electronic
controls.

WARNING: Please read the section Airbag Supplemental
Restraint System (SRS)
in the Seating and Safety Restraints

chapter. Failure to follow the specific warnings and instructions could
result in personal injury.

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WARNING: Front seat mounted rear-facing child or infant seats
should NEVER be placed in front of an active passenger airbag.

Service Data Recording

Service data recorders in your vehicle are capable of collecting and
storing diagnostic information about your vehicle. This potentially
includes information about the performance or status of various systems
and modules in the vehicle, such as engine, throttle, steering or brake
systems. In order to properly diagnose and service your vehicle, Ford
Motor Company, Ford of Canada, and service and repair facilities may
access vehicle diagnostic information through a direct connection to your
vehicle when diagnosing or servicing your vehicle. For U.S. only (if
equipped), if you choose to use the SYNC

威 Vehicle Health Report, you

consent that certain diagnostic information may also be accessed
electronically by Ford Motor Company and Ford authorized service
facilities, and that the diagnostic information may be used for any
purpose. See your SYNC

威 supplement for more information.

Event Data Recording

Other modules in your vehicle — event data recorders — are capable of
collecting and storing data during a crash or near crash event. The
recorded information may assist in the investigation of such an event.
The modules may record information about both the vehicle and the
occupants, potentially including information such as:
• how various systems in your vehicle were operating;
• whether or not the driver and passenger seatbelts were buckled;
• how far (if at all) the driver was depressing the accelerator and/or the

brake pedal;

• how fast the vehicle was traveling; and
• where the driver was positioning the steering wheel.
To access this information, special equipment must be directly connected
to the recording modules. Ford Motor Company and Ford of Canada do
not access event data recorder information without obtaining consent,
unless pursuant to court order or where required by law enforcement,
other government authorities or other third parties acting with lawful
authority. Other parties may seek to access the information
independently of Ford Motor Company and Ford of Canada. Please note
that once 911 Assist (if equipped) is enabled (set ON), 911 Assist may,
through any paired and connected cell phone, disclose to emergency

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services that the vehicle has been in a crash involving the deployment of
an airbag or, in certain vehicles, the activation of the fuel pump shut-off.
Certain versions or updates to 911 Assist may also be capable of
electronically or verbally disclosing to 911 operators the vehicle location,
and/or other details about the vehicle or crash to assist 911 operators to
provide the most appropriate emergency services. If you do not want to
disclose this information, do not activate the feature. See your SYNC

supplement for more information.

Cell phone use

The use of Mobile Communications Equipment has become increasingly
important in the conduct of business and personal affairs. However,
drivers must not compromise their own or others’ safety when using
such equipment. Mobile Communications can enhance personal safety
and security when appropriately used, particularly in emergency
situations. Safety must be paramount when using mobile communications
equipment to avoid negating these benefits.

Mobile Communication Equipment includes, but is not limited to cellular
phones, pagers, portable email devices, in-vehicle communications
systems, telematics devices and portable two-way radios.

WARNING: Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that

drivers use extreme caution when using any device that may take their
focus off the road. The driver’s primary responsibility is the safe
operation of their vehicle. Only use cell phones and other devices not
essential to the driving task when it is safe to do so.

Export unique (Non–United States/Canada) vehicle specific
information

For your particular global region, your vehicle may be equipped with
features and options that are different from the features and options that
are described in this Owner’s Guide. A market unique supplement may
be supplied that complements this book. By referring to the market
unique supplement, if provided, you can properly identify those features,
recommendations and specifications that are unique to your vehicle. This
Owner’s Guide is written primarily for the U.S. and Canadian Markets.
Features or equipment listed as standard may be different on units built
for Export. Refer to this Owner’s Guide for all other required
information and warnings.

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These are some of the symbols you may see on your vehicle.

Vehicle Symbol Glossary

Safety Alert

See Owner’s Guide

Fasten Safety Belt

Airbag - Front

Airbag - Side

Child Seat Lower
Anchor

Child Seat Tether
Anchor

Brake System

Anti-Lock Brake System

Parking Brake System

Brake Fluid -
Non-Petroleum Based

Parking Aid System

Stability Control System

Speed Control

Master Lighting Switch

Hazard Warning Flasher

Fog Lamps-Front

Fuse Compartment

Fuel Pump Reset

Windshield Wash/Wipe

Windshield
Defrost/Demist

Rear Window
Defrost/Demist

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Vehicle Symbol Glossary

Power Windows
Front/Rear

Power Window Lockout

Child Safety Door
Lock/Unlock

Interior Luggage
Compartment Release

Panic Alarm

Engine Oil

Engine Coolant

Engine Coolant
Temperature

Do Not Open When Hot

Battery

Avoid Smoking, Flames,
or Sparks

Battery Acid

Explosive Gas

Fan Warning

Power Steering Fluid

Maintain Correct Fluid
Level

MAX

MIN

Service Engine Soon

Engine Air Filter

Passenger Compartment
Air Filter

Jack

Check Fuel Cap

Low Tire Pressure
Warning

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WARNING LIGHTS AND CHIMES

Warning lights and gauges can alert you to a vehicle condition that may
become serious enough to cause extensive repairs. A warning light may
illuminate when a problem exists with one of your vehicle’s functions.
Many lights will illuminate when you start your vehicle to make sure the
bulbs work. If any light remains on after starting the vehicle, refer to the
respective system light explanation later in this section for additional
information.

Note: Some warning lights are reconfigurable telltale (RTT) indicators;
they will display in the message center and function the same as the
warning light, but they will not display on startup as regular warning
lights do.

Service engine soon: The service
engine soon light illuminates when
the ignition is turned to the on
position to check the bulb.
Illuminates with key on, vehicle off: If the light illuminates, the

service engine soon light is working properly.

Illuminates with key on, vehicle off, then starts to blink: The

light illuminates when the ignition is turned to the on position to
check the bulb and to indicate whether the vehicle is ready for
Inspection/Maintenance (I/M) testing. If after 15 seconds the Service
engine soon light blinks eight times, it means that the vehicle is not
ready for Inspection/Maintenance (I/M) testing. This can occur if the
vehicle’s engine or transmission has just been serviced, or the battery
has recently run down or been disconnected. If the vehicle does not
need I/M testing, do nothing. The vehicle is designed to check the

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Instrument Cluster

16

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