RAM 3500 Chassis Cab (2019 year). Instruction - page 1

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INTRODUCTION

INTRODUCTION

Dear Customer, congratulations on selecting your new

vehicle. Be assured that it represents precision workman-

ship, distinctive styling, and high quality.
This is a specialized utility vehicle. It can go places and

perform tasks that are not intended for conventional

passenger vehicles. It handles and maneuvers differently

from many passenger vehicles both on-road and off-road, so

take time to become familiar with your vehicle. If equipped,

the two-wheel drive version of this vehicle was designed for

on-road use only. It is not intended for off-road driving or

use in other severe conditions suited for a four-wheel drive

vehicle. Before you start to drive this vehicle, read the

Owner’s Manual. Be sure you are familiar with all vehicle

controls, particularly those used for braking, steering, trans-

mission, and transfer case shifting. Learn how your vehicle

handles on different road surfaces. Your driving skills will

improve with experience. When driving off-road, or

working the vehicle, don’t overload the vehicle or expect the

vehicle to overcome the natural laws of physics. Always

observe federal, state, provincial and local laws wherever

you drive. As with other vehicles of this type, failure to

operate this vehicle correctly may result in loss of control or

a collision. Refer to the “Driving Tips” in “Starting and Oper-

ating” for further information.
This Owner’s Manual has been prepared with the assistance

of service and engineering specialists to acquaint you with

the operation and maintenance of your vehicle. It is supple-

mented by Warranty Information, and customer oriented

documents. In the attached Warranty Booklet you will find a

description of the services that FCA offers to its customers,

the Warranty Certificate and the details of the terms and

conditions for maintaining its validity. Please take the time

to read all of these publications carefully before driving your

vehicle for the first time. Following the instructions, recom-

mendations, tips, and important warnings in this manual

will help assure safe and enjoyable operation of your vehicle.
This Owner’s Manual describes all versions of this vehicle.

Options and equipment dedicated to specific markets or

versions are not expressly indicated in the text. Therefore,

you should only consider the information which is related to

the trim level, engine, and version that you have purchased.

Any content introduced throughout the Owner’s Informa-

tion, that may or may not be applicable to your vehicle, will

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INTRODUCTION

13

be identified with the wording “If Equipped”. All data

contained in this publication are intended to help you use

your vehicle in the best possible way. FCA aims at a constant

improvement of the vehicles produced. For this reason, it

reserves the right to make changes to the model described for

technical and/or commercial reasons. For further informa-

tion, contact an authorized dealer.
If applicable, refer to the Owner’s Manual Supplement for

related information.
NOTE:

After reviewing the Owner’s Information, it should be stored

in the vehicle for convenient referencing, and remain with

the vehicle when sold.
When it comes to service, remember that your authorized

dealer knows your vehicle best, has factory-trained techni-

cians and genuine MOPAR® parts, and cares about your

satisfaction.

HOW TO USE THIS MANUAL

Essential Information

Consult the Table of Contents to determine which section

contains the information you desire.
Since the specification of your vehicle depends on the items

of equipment ordered, certain descriptions and illustrations

may differ from your vehicle's equipment.
The detailed index at the back of this Owner's Manual

contains a complete listing of all subjects.

Symbols

Some vehicle components have colored labels whose

symbols indicate precautions to be observed when using this

component. Refer to “Warning Lights and Messages” in

“Getting To Know Your Instrument Panel” for further infor-

mation on the symbols used in your vehicle.

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14 INTRODUCTION

WARNINGS AND CAUTIONS

This Owner’s Manual contains WARNINGS against oper-

ating procedures that could result in a collision, bodily injury

and/or death. It also contains CAUTIONS against proce-

dures that could result in damage to your vehicle. If you do

not read this entire Owner’s Manual, you may miss

important information. Observe all Warnings and Cautions.

VAN CONVERSIONS/CAMPERS

The New Vehicle Limited Warranty does not apply to body

modifications or special equipment installed by van conver-

sion/camper manufacturers/body builders. U.S. residents

refer to the Warranty Information book, Section 2.1.C. Cana-

dian residents refer to the “What Is Not Covered” section of

the Warranty Information book. Such equipment includes

video monitors, VCRs, heaters, stoves, refrigerators, etc. For

warranty coverage and service on these items, contact the

applicable manufacturer.

Operating instructions for the special equipment installed by

the conversion/camper manufacturer should also be

supplied with your vehicle. If these instructions are missing,

please contact your authorized dealer for assistance in

obtaining replacement documents from the applicable

manufacturer.
For information on the Body Builder’s Guide refer to

www.rambodybuilder.com

. This website contains dimen-

sional and technical specifications for your vehicle. It is

intended for Second Stage Manufacturer's technical support.

For service issues, contact your authorized dealer.

VEHICLE MODIFICATIONS/ALTERATIONS

WARNING!

Any modifications or alterations to this vehicle could

seriously affect its roadworthiness and safety and may

lead to a collision resulting in serious injury or death.

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GETTING TO KNOW YOUR VEHICLE

VEHICLE USER GUIDE — IF EQUIPPED

Access your Owner’s Information right through your Ucon-

nect 4C or 4C NAV touchscreen system — If Equipped.
To access the Vehicle User Guide on your Uconnect Touch-

screen: Press the Uconnect Apps button. From there, press

the Vehicle User Guide icon on your touchscreen. No Ucon-

nect registration is required.

Uconnect 4C NAV With 8.4–inch Display Vehicle User

Guide Touchscreen Icon

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16 GETTING TO KNOW YOUR VEHICLE

NOTE:

Vehicle User Guide features are not available while the

vehicle is moving. If you try to access while the vehicle is in

motion, the system will display: Feature not available while

the vehicle is in motion.
Pre-Installed Features

Once you launch your Vehicle User Guide, you will be able

to explore your warranty information and radio manual

when and where you need them. Your Uconnect system

displays the Vehicle User Guide on your touchscreen radio

to assist in better understanding your vehicle. There’s no app

to download, no phone to connect and no external device

needed for playback. Plus, it’s updated throughout the year,

in real-time, so it never goes out of date.

Features/Benefits
• Pre-installed on your Uconnect touchscreen radio
• Enhanced search and browsing capability
• Robust NAV application — If Equipped
• Add selected topics to a fast-access Favorites category
• Icon and symbol glossary
• Warranty information
• Crucial driver information and assistance:

Tip:

When viewing a topic, tap the star icon to add it to your

Favorites, for easy access in the future.

Your User Guide —

Updated in real-time

Available when and where

you need it

Touchscreen convenience

Customizable interface

Maintenance schedules and

information

Multilingual

Comprehensive icon &

symbol glossary

Operating Instructions

Maintenance Schedules

Warranty Information

Emergency Procedures

Fluid Level Standards

911 Contact and More

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GETTING TO KNOW YOUR VEHICLE

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KEYS

Key Fob

Your vehicle uses a keyless ignition system. The ignition

system consists of a key fob with Remote Keyless Entry

(RKE) and a START/STOP push button ignition system. The

Remote Keyless Entry system consists of a key fob and

Keyless Enter-N-Go feature.
NOTE:

The key fob may not be found if it is located next to a mobile

phone, laptop or other electronic device; these devices may

block the key fob’s wireless signal.
The key fob allows you to lock or unlock all doors, as well as

activate the Panic Alarm from distances up to approximately

66 ft (20 m) using a handheld key fob. The key fob does not

need to be pointed at the vehicle to activate the system.
NOTE:
• In the ON/RUN position, all key fob buttons will work

until the vehicle reaches 3 mph (5 km/h).

• The key fob should not be placed next to the wireless

charging pad (if equipped).

Key Fob

In case the ignition switch does not change with the push of

a button, the key fob may have a low or fully depleted

battery. A low key fob battery can be verified by referring to

the instrument cluster, which will display directions to

follow.

1 — Emergency Key

2 — Unlock

3 — Lock

4 — Remote Start

5 — PANIC

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18 GETTING TO KNOW YOUR VEHICLE

In a situation where the battery is low or fully depleted, a

back up method can be used to operate the ignition switch.

Put the nose side of the key fob (side opposite of the Emer-

gency Key) against the ENGINE START/STOP button and

push to operate the ignition switch.
To Unlock The Doors

Push and release the unlock button on the key fob once to

unlock the driver’s door. Push the unlock button twice

within five seconds to unlock all doors. The turn signal lights

will flash to acknowledge the unlock signal. The illuminated

entry system will also turn on.
NOTE:

The instrument cluster display or Uconnect Settings are

setup for driver door first, otherwise this will unlock all

doors.
To Lock The Doors

Push and release the lock button on the key fob to lock all

doors. The turn signal lights will flash and the horn will

chirp to acknowledge the signal.

Sound Horn With Remote Key Lock

This feature will cause the horn to chirp when the doors are

locked with the key fob. This feature can be turned on or

turned off.
NOTE:

Pushing the lock button on the key fob while you are in the

vehicle will activate the vehicle security alarm system.

Opening a door with the vehicle security alarm system acti-

vated will cause the alarm to sound. Push the unlock button

to deactivate the vehicle security alarm system.
Refer to “Instrument Cluster Display” in “Getting To Know

Your Instrument Panel” for further information.
Using The Panic Alarm

To turn the Panic Alarm feature on or off, push the Panic

button on the key fob. When the Panic Alarm is activated, the

turn signals will flash, the horn will pulse on and off, and the

interior lights will turn on.

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GETTING TO KNOW YOUR VEHICLE

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The Panic Alarm will stay on for three minutes unless you

turn it off by either pushing the Panic button a second time

or drive the vehicle at a speed of 15 mph (24 km/h) or

greater.
NOTE:
• The interior lights will turn off if you place the ignition in

the ACC or ON/RUN position while the Panic Alarm is

activated. However, the exterior lights and horn will

remain on.

• You may need to be less than 35 ft (11 m) from the vehicle

when using the key fob to turn off the Panic Alarm due to

the radio frequency noises emitted by the system.

Replacing The Battery In The Key Fob With Remote
Control

The replacement battery model is one CR2032 battery.
NOTE:
• Perchlorate Material — special handling may apply. See

www.dtsc.ca.gov/hazardouswaste/perchlorate

for further

information.

• Do not touch the battery terminals that are on the back

housing or the printed circuit board.

1. Remove the emergency key by pushing and holding the

release button located on the side of the key fob while

pulling the emergency key out with your other hand.

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20 GETTING TO KNOW YOUR VEHICLE

Emergency Key Release button

2. Slightly remove the emergency key from the key fob,

approximately 10 mm. The blade of the emergency key

should just become visible.

Emergency Key

3. Holding the key fob with the button side facing down,

use the emergency key to pry up the battery cover until

the cover releases from the key fob housing.

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GETTING TO KNOW YOUR VEHICLE

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Key Fob Back Cover Removal

4. Remove the battery by using the emergency key to pry

the battery out of its housing.

Key Fob Battery Removal

NOTE:

When replacing the battery, ensure the + sign on the battery

is facing upward. Avoid touching the new battery with your

fingers. Skin oils may cause battery deterioration. If you

touch a battery, clean it with rubbing alcohol.

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22 GETTING TO KNOW YOUR VEHICLE

5. Replace the battery by pushing the new battery down on

an angle toward the top edge of the opening. Then, push

down on the remainder of the battery to lock into place.

Key Fob Battery Replacement

6. To assemble the key fob case, line up the top edge of the

back cover with the top of the fob, and press the edges

into the interlocking hinges until all edges snap together

with no large visual gaps.

NOTE:

The key fob battery should only be replaced by qualified

technicians. If the battery requires replacement, see an

authorized dealer.

Alternative Back Cover Removal Method:
The back cover of the key fob can also be removed by

inserting the emergency key into the left or right side open

slots, and twisting to pop off the cover.

Alternate Key Fob Back Cover Removal Method

NOTE:

The key fob battery should only be replaced by qualified

technicians. If the battery requires replacement, see an

authorized dealer.

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GETTING TO KNOW YOUR VEHICLE

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Programming Additional Key Fobs

Programming the key fob may be performed by an autho-

rized dealer.
NOTE:

Once a key fob is programmed to a vehicle, it cannot be

repurposed and reprogrammed to another vehicle.
General Information

The following regulatory statement applies to all radio

frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and with

Industry Canada license-exempt RSS standard(s). Operation

is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,

including interference that may cause undesired opera-

tion.

NOTE:

Changes or modifications not expressly approved by the

party responsible for compliance could void the user’s

authority to operate the equipment.

IGNITION SWITCH

Keyless Push Button Ignition

This feature allows the driver to operate the ignition switch

with the push of a button as long as the Remote Keyless

Entry key fob is in the passenger compartment.
The Keyless Push Button Ignition has four operating posi-

tions; three of which are labeled and will illuminate when in

position. The three positions are OFF, ACC, and ON/RUN.

The fourth position is START, during start RUN will illumi-

nate.
NOTE:

In case the ignition switch does not change with the push of

a button, the key fob may have a low or dead battery. In this

situation, a back up method can be used to operate the igni-

tion switch. Put the nose side (side opposite of the emer-

gency key) of the key fob against the ENGINE START/STOP

button, with your foot applied on the brake pedal, and push

to operate the ignition switch.

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24 GETTING TO KNOW YOUR VEHICLE

(Continued)

Keyless Push Button Ignition

The push button ignition can be placed in the following

modes:
OFF
• The engine is stopped.
• Some electrical devices (e.g. Central locking, alarm, etc.)

are still available.

ACC
• Engine is not started.
• Some electrical devices are available.
RUN
• Driving position.
• All the electrical devices are available.
START
• The engine will start.

1 — OFF

2 — ACC (Accessory)

3 — ON/RUN

WARNING!

• When exiting the vehicle, always remove the key fob

from the vehicle and lock your vehicle.

• Never leave children alone in a vehicle, or with access

to an unlocked vehicle.

• Allowing children to be in a vehicle unattended is

dangerous for a number of reasons. A child or others

could be seriously or fatally injured. Children should

be warned not to touch the parking brake, brake pedal

or the gear selector.

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GETTING TO KNOW YOUR VEHICLE

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The engine only runs in the ON/RUN ignition position or

from a remote start request.
In case the ignition switch does not change with the push of

a button, the key fob may have a low or dead battery. In this

situation, a back up method can be used to operate the igni-

tion switch. Put the nose side (side opposite of the emer-

gency key) of the key fob against the ENGINE START/STOP

button and push to operate the ignition switch.

Back Up Starting Method

NOTE:

The key fob may not be able to be detected by the vehicle

keyless-go system if it is located next to a mobile phone,

laptop or other electronic device; these devices may block the

key fob’s wireless signal and prevent the keyless-go system

from starting the vehicle.
NOTE:

Refer to "Starting The Engine," in "Starting And Operating"

for further information.

• Do not leave the key fob in or near the vehicle, or in a

location accessible to children, and do not leave the

ignition of a vehicle equipped with Keyless

Enter-N-Go in the ON/RUN mode. A child could

operate power windows, other controls, or move the

vehicle.

• Do not leave children or animals inside parked vehicles

in hot weather. Interior heat build-up may cause

serious injury or death.

CAUTION!

An unlocked vehicle is an invitation for thieves. Always

remove key fob from the vehicle and lock all doors when

leaving the vehicle unattended.

WARNING! (Continued)

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26 GETTING TO KNOW YOUR VEHICLE

REMOTE START — IF EQUIPPED

How To Use Remote Start

All of the following conditions must be met before the engine

will remote start:
• Gear selector in PARK
• Doors closed
• Hood closed
• HAZARD switch off
• BRAKE switch inactive (brake pedal not pushed)
• Battery at an acceptable charge level
• PANIC button not pushed
• Fuel meets minimum requirement
• System not disabled from previous remote start event
• Vehicle security alarm not active

Remote Start Abort Message

The following messages will display in the instrument

cluster display if the vehicle fails to remote start or exits

remote start prematurely:
• Remote Start Cancelled — Door Open
• Remote Start Cancelled — Hood Open
• Remote Start Cancelled — Fuel Low
• Remote Start Cancelled — System Fault
• Remote Start Disabled — Start Vehicle to Reset
The instrument cluster display message stays active until the

ignition is turned to the ON/RUN position.

WARNING!

• Do not start or run an engine in a closed garage or

confined area. Exhaust gas contains Carbon Monoxide

(CO) which is odorless and colorless. Carbon

Monoxide is poisonous and can cause serious injury or

death when inhaled.

• Keep key fobs away from children. Operation of the

Remote Start System, windows, door locks or other

controls could cause serious injury or death.

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GETTING TO KNOW YOUR VEHICLE

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To Enter Remote Start Mode

Push and release the Remote Start button on the key

fob twice within five seconds. The parking lights

will flash, vehicle doors will lock, and the horn will

chirp twice (if programmed). Once the vehicle has started,

the engine will run for 15 minutes.
NOTE:
• If your power door locks were unlocked, Remote Start will

automatically lock the doors.

• If an engine fault is present or fuel level is low, the vehicle

will start and then shut down in 10 seconds.

• The park lamps will turn on and remain on during Remote

Start mode.

• For security, power window and power sunroof operation

(if equipped) are disabled when the vehicle is in the

Remote Start mode.

• The engine can be started two consecutive times (two

15-minute cycles) with the key fob. However, the ignition

must be placed in the ON/RUN position before you can

repeat the start sequence for a third cycle.

To Exit Remote Start Mode Without Driving The
Vehicle

Push and release the remote start button one time or allow

the engine to run for the entire 15-minute cycle.
NOTE:

To avoid unintentional shutdowns, the system will disable

with a one time push of the remote start button for two

seconds after receiving a valid remote start request.

To Exit Remote Start Mode And Drive The Vehicle

Before the end of the 15-minute cycle, push and release the

unlock button on the key fob to unlock the doors and disarm

the vehicle security alarm system (if equipped). Then, prior

to the end of the 15-minute cycle, cycle the ignition to the

ON/RUN position.

Remote Start Comfort Systems — If Equipped

When Remote Start is activated, the heated steering wheel

and driver heated seat features will automatically turn on in

cold weather. In warm weather, the driver vented seat

feature will automatically turn on when the remote start is

activated. These features will stay on through the duration of

Remote Start or until the ignition switch is placed in the ON/

RUN mode.

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