Chrysler 200 Sedan (2011 year). Instruction - page 1

TO OUR CUSTOMERS:

This booklet explains the maintenance schedule, the limited warranties, and optional
service contracts that apply to your new vehicle. It explains exactly what’s covered,
how long each warranty lasts, and what you must do to keep the warranties in force.
Please read the warranties and other information in this booklet carefully.

T

HIS BOOKLET SHOULD BE KEPT IN YOUR VEHICLE

.

In this booklet,

Chrysler Retailermeans any authorized retailer who sells and services

Chrysler, Jeep

or Dodge vehicles.

ChryslerandChrysler Canadamean Chrysler Canada Inc.

Chrysler partsmean Mopar

or Autopar™ brand parts designed for Chrysler, Jeep

and Dodge

vehicles by Chrysler Group LLC.

Chrysler and Dodge are registered trademarks of Chrysler Canada Inc., a wholly owned subsidiary of Chrysler

Group LLC. Jeep is a registered trademark of Chrysler Group LLC used under licence by Chrysler Canada Inc.

Mopar is a registered trademark of Chrysler Group LLC. Autopar is a registered trademark of Chrysler Canada Inc.

CONTENTS

Privacy Statement

. . . . . . . . . . . . . . . . . .2

Warranty Information

. . . . . . . . . . . . . . .4

Your rights and responsibilities. . . . . . . . . .4
About your warranties . . . . . . . . . . . . . . .6
3/60 Basic Warranty . . . . . . . . . . . . . . . .7
5/100 Powertrain Warranty . . . . . . . . . . . .8
5/100 Diesel Engine Warranty . . . . . . . . . .9
8/160 Hybrid System Warranty. . . . . . . . . .9
Corrosion Warranty . . . . . . . . . . . . . . . . .9
Emission Warranties . . . . . . . . . . . . . . .10
What is not covered. . . . . . . . . . . . . . . .12
How to get service . . . . . . . . . . . . . . . .15
Other things you should know . . . . . . . . .16

Customer Assistance

. . . . . . . . . . . . . . . .18

Arbitration . . . . . . . . . . . . . . . . . . . . .19

5/100 Roadside Assistance Program

. . . . . .20

Optional Service Contracts

. . . . . . . . . . .24

Maintenance Service Schedule Coupons

1

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Your privacy is very important to us. Following is a brief summary of our Privacy Statement. To view CCI’s complete Privacy Statement, please visit our
website at www.chrysler.ca/privacy.

CCI takes privacy very seriously. We collect personal information to better serve our customers, for safety, security and regulatory reasons, and to provide
customers and potential customers with information about our products and services. We endeavour to have a lifelong relationship with customers.
Therefore, we may retain any personal information that you provide, unless otherwise instructed. The information will remain confidential to CCI and its
affiliated companies., to businesses working for us, and to any organization that acquires all or part of our business, provided that they agree to comply
with our privacy statement or notify you of material changes. If you indicate an interest in evaluating or purchasing our products and/or services, it may
be shared with a specific dealer and/or a CCI-related financial services provider. If you do not wish to receive our marketing information, please e-mail
our Privacy Officer at privacyofficer.ca@chrysler.com.

By providing CCI with your personal information, you are deemed to have consented to CCI using and disclosing it for the purposes described in this
statement.

CCI collects, uses, and may disclose to the selected parties mentioned in this statement, your basic contact information, information about your purchase
and use of our products, or your opinions and experiences regarding our products and services. Our purposes are to assist you in making your purchases
and to provide an excellent service, to develop better products, enhance our compliance with regulatory requirements and offer you benefits and product
information.

As a rule, CCI will not disclose your personal information to third parties. However there are exceptions:

1. From time to time, we use third-party sub-contractors located in Canada and the United States to provide certain services, such as customer service.

While your personal information is disclosed to such parties, they are required to comply with CCI’s Privacy Statement and not use or retain your
personal information for their own purposes.

2. If information about your services is anonymized, so that the individual customer is no longer identifiable, then it is not personal information anymore.

We may disclose anonymized information at any time to anyone we choose.

2

PRIVACY STATEMENT

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3. If CCI, in whole or in part, is acquired by another company, your personal information will be transferred to the new company along with the rest of

the assets, provided that the company either agrees to abide by CCI’s then existing Privacy Statement, or agrees to notify you forthwith about any
proposed changes to the privacy statement and allows you an opportunity to request that your personal information be deleted.

4. CCI will disclose your personal information without your consent as required by law or permitted by Canada’s Personal Information Protection and

Electronic Documents Act or by provincial law, whichever is applicable.

We anticipate that at some time in the future it may be necessary to make changes to our Privacy Statement. We will notify all active customers, such as
customers who have submitted and maintained a personal profile, of changes, in accordance with our statutory obligations. Such customers will then have
an opportunity to withdraw their consent to the collection, use or disclosure of their personal information.

If you wish to access any of your personal information held by CCI, have further questions about your personal information and/or CCI’s Privacy Statement
or procedures, wish to withdraw all or part of your personal information, or have other concerns, please contact the Privacy Officer at:

Telephone: 1 (877) 639-8629

E-mail: privacyofficer.ca@chrysler.com

or on our website at www.chrysler.ca/privacy

3

PRIVACY STATEMENT

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WARRANTY

INFORMATION

YOUR RIGHTS AND RESPONSIBILITIES

All of the warranties in this booklet are limited warranties and they give
you specific legal rights. You may also have other rights which vary from
province to province. Some provinces do not allow the exclusion or
limitation of incidental or consequential damages, or limitation of how long
an implied warranty lasts or who is eligible for coverage, so the stated
limitations or exclusions may not apply to you.

The limited warranties in this booklet are the only express warranties made
by Chrysler Canada Inc. applicable to this vehicle. Any implied warranty
or condition of merchantability or fitness for a particular purpose
applicable to this vehicle is limited in duration to the duration of these
limited warranties.

Chrysler Canada Inc. shall not be liable for commercial loss, special or
consequential damages resulting from breach of these written warranties
or of any implied warranty or condition.

O

PERATION AND

M

AINTENANCE

It is your responsibility under the terms of these warranties to operate and
maintain your vehicle as recommended in the Owner’s Manual. Regular
scheduled maintenance, described in your Owner’s Manual and herein, is
essential to trouble-free operation.

We strongly recommend that you return to your selling retailer for all
service, both during and after the warranty periods. Chrysler Canada
Retailers are best equipped and trained to provide all levels of service and
maintenance for your vehicle.

4

YOUR RIGHTS AND RESPONSIBILITIES

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High-tech diagnostic equipment is sometimes needed to service a vehicle
efficiently and accurately. Chrysler Canada Retailers have unique diagnos-
tic computers and electronic and mechanical tools, specially designed to
service our cars and trucks, and we provide special technical training so
their technicians can render the skilled care your vehicle needs.

W

ARRANTY SERVICE

Warranty service must be done by an authorized Chrysler or Dodge
Retailer. We recommend that you return to your selling retailer for this
service; however, you may request warranty service for your vehicle from
any Chrysler Retailer. See “How to get service” on page 15.

N

AME AND ADDRESS CHANGES

The Canadian Motor Vehicle Safety Act requires vehicle manufacturers
to notify owners if the correction of a safety-related defect becomes
necessary. If you change your name or address, or if you are a subsequent
owner of this vehicle, please call the Chrysler Canada Customer Records
Department at 1-800-373-1474. You can also request to have these
changes completed by any authorized Chrysler Canada retailer.

5

YOUR RIGHTS AND RESPONSIBILITIES

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ABOUT YOUR WARRANTIES

W

ARRANTY START DATE

Time and distance limitations for all warranty coverage are measured from
the vehicle’s

⬙warranty start date,⬙ which is the date when the vehicle was

originally delivered or first used, whichever occurred first.

V

EHICLES COVERED

The warranties in this booklet cover new vehicles only which are built for
sale in Canada and are registered and normally operated in Canada. The
warranties apply to all owners of the vehicle.

C

OVERED REPAIRS

The warranties in this booklet cover repairs to factory-installed Chrysler
parts and equipment (that is, Chrysler parts or equipment installed by
Chrysler or by the selling retailer before the vehicle was delivered to the
first owner), if the repairs were necessary because of a defect in material
or workmanship. Covered repairs will be done without charge, using new
or remanufactured Chrysler parts (see page 16).

T

OWING IS COVERED

If your vehicle has to be towed because a part covered by warranty failed,
towing to the nearest Chrysler or Dodge Retailer will be covered by the
Roadside Assistance Program (for details, see page 20).

Important: Some vehicles have special towing requirements. See your
Owner’s Manual for towing instructions.

6

ABOUT YOUR WARRANTIES

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3/60 BASIC WARRANTY

If required because of a defect in material or workmanship, the 3/60 Basic
Warranty will cover the adjustment, repair or replacement of any factory-
installed part of your vehicle except tires for 3 years or 60,000 kilometres,
whichever occurs first. The following items are exceptions; they are only
covered (if defective) for 1 year or 20,000 kilometres, whichever occurs
first:

• light bulbs and fuses
• wiper blades
• clutch discs
• brakes (rotors, pads, linings and drums)
• windshield and rear window
• wheel alignment and wheel balancing

Tires are warranted by the tire manufacturers, not by Chrysler. For details,
see the tire manufacturer’s warranty booklet in your glovebox. Your
Chrysler Retailer may be able to assist you if you experience a problem
with a factory-installed tire.

Tires and spare tire should be replaced after six years, regardless of the
remaining tread. Failure to follow this warning can result in sudden tire
failure. You could lose control and have an accident resulting in serious
injury or death.

7

3/60 BASIC WARRANTY

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5/100 POWERTRAIN WARRANTY

The following powertrain components are covered for 5 years or 100,000
kilometres,
whichever occurs first, measured from the vehicle’s original
warranty start date.

Vehicles placed in taxi, limousine, postal or ambulance service and all SRT
vehicles are excluded from the 5-year or 100,000-kilometre Powertrain
Warranty and are covered only under the 3-year or 60,000-kilometre Basic
Warranty.
Engine - Cylinder block and all internal parts; cylinder head assemblies;

timing case, timing chain, timing belt, gears and sprockets; vibration damper;
oil pump; water pump and housing; intake and exhaust manifolds; flywheel
with starter ring gear; core plugs; valve covers; oil pan; turbocharger housing
and internal parts; turbocharger wastegate actuator; supercharger; serpentine
belt tensioner; seals and gaskets for listed components only.

Front-Wheel Drive (If equipped) - Transaxle case and all internal parts;

axle shaft assemblies; constant velocity joints and boots; differential
cover; oil pan; transaxle speed sensors; transaxle solenoid assembly;
PRNDL position switch; transaxle electronic controller; torque con-
verter; seals and gaskets for listed components only.
Note: Manual transmission clutch parts are not covered at any time.

Rear-Wheel Drive (If equipped) - Transmission case and all internal

parts; torque converter, drive/flex plate; transmission range switch;
transmission control module; bell housing; oil pan; seals and gaskets for
listed components only. Rear axle housing and all internal parts; axle
shafts; axle shaft bearings; driveshaft assemblies; driveshaft centre
bearings; universal joints and yokes; seals and gaskets for listed
components only.

4-Wheel Drive (4x4) (If equipped) - Transfer case and all internal parts;

transfer case control module and shift mode motor assembly; axle
housing and all internal parts; axle shafts; axle shaft bearings; drive-
shaft assemblies (front and rear); driveshaft centre bearings; universal
joints and yokes; disconnect housing assembly; seals and gaskets for
listed components only.

All-Wheel Drive (AWD) (If equipped) - Power transfer unit and all

internal parts; driveshaft and axle shaft assemblies; constant velocity
joints and boots; axle housing and all internal parts; differential carrier
assembly and all internal parts; output ball bearing; output flange; end
cover; viscous converter clutch; overrunning clutch; vacuum motor;
torque tube; pinion spacer and shim; seals and gaskets for these parts
only.

8

5/100 POWERTRAIN WARRANTY

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5/100 DIESEL ENGINE WARRANTY

(IF EQUIPPED)

The diesel engine parts are covered for 5 years or 100,000 kilometres,
whichever occurs first.
Diesel Engine - Cylinder block and all internal parts; cylinder head

assemblies; core plugs; fuel injection pump and injectors; intake and
exhaust manifolds; oil pan; oil pump; timing gear drive belts and/or
chains and cover; turbocharger housing and internal parts; valve covers;
water pump and housing; seals and gaskets for listed components.

8/160 HYBRID SYSTEM WARRANTY

(IF EQUIPPED)
These hybrid system parts are covered for 8 years or 160,000 kilometres,
whichever occurs first.

• TPIM Fan

• TPIM Pump

• TPIM Assembly

• Transmission and all internal components

• APM Assembly

• HV AC Cables

• HV DC cables

• Hybrid Battery

CORROSION WARRANTY

For 3 years, regardless of distance driven, your Corrosion Warranty
covers any body sheet metal panel which develops a hole caused by
corrosion.

In addition, outer body panels are covered against holes caused by
corrosion up to 5 years or 160,000 kilometres, whichever occurs first. An
outer body panel is a sheet metal panel which can be seen while walking
around the vehicle, and which is painted body colour.

This warranty applies only to holes caused by corrosion. Cosmetic or
surface corrosion (resulting from stone chips or scratches in the paint, for
example) will not be repaired under this warranty.

If corrosion damage is obviously neglected and allowed to worsen until a
hole develops, this warranty will not cover the repair.

9

5/100 DIESEL ENGINE / 8/160 HYBRID SYSTEM / CORROSION WARRANTIES

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EMISSION WARRANTIES

Chrysler Canada warrants that your new vehicle was designed, built and
equipped to conform at the time of sale with applicable federal and
provincial emissions standards, and that the vehicle is, at the time of sale,
free from defects in material and workmanship which would cause it to fail
to conform to the applicable emission standards within the warranty
periods specified. A covered defect is one which causes your vehicle to fail
to meet applicable emission control regulations.

To keep your vehicle operating properly and in conformance with emission
regulations, see the

⬙Scheduled Maintenance⬙ instructions in your Owner’s

Manual and herein. Only Chrysler parts should be used for maintenance
and repair of your vehicle’s emission control systems.

You should keep any receipts for maintenance service and pass them on to
the next owner of your vehicle, in case questions arise concerning
maintenance. Chrysler Canada has the right to deny warranty coverage if
your vehicle has not been properly maintained, or if repairs are needed
because parts other than Chrysler parts were used; however, denial will not
be based on the lack of maintenance records alone.

Warranty service must be performed by an authorized Chrysler or Dodge
Retailer.

If emergency warranty service is required and an authorized retailer is not
available, contact Chrysler Canada Customer Assistance (page 18) and
request emission warranty service help.

10

EMISSION WARRANTIES

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EMISSION DEFECT WARRANTY

The 3/60 Basic Warranty covers all emission control components for
3 years or 60,000 kilometres, whichever occurs first. The Emission Defect
Warranty provides longer coverage for specified components.

The Defect Warranty covers the following major emission control parts, if
so equipped, for 8 years or 130,000-kilometres, whichever occurs first:
• catalytic converter

• powertrain control module

EMISSION PERFORMANCE WARRANTY

The Emission Performance Warranty only applies to cars and trucks with
a GVW less than 3,855 kg (8,500 lb).

For 2 years or 40,000 kilometres, whichever occurs first, the Performance
Warranty will cover the cost of repairing or adjusting any components or
parts of your vehicle that might be necessary to pass an approved
provincial Inspection/Maintenance (I/M) program’s emissions test, but
only if:
• your vehicle failed an approved provincial I/M emissions test; and

• your vehicle was properly maintained and operated until it failed the

test; and

• warranty service is required in order for your vehicle to pass the

provincial I/M test

Provincial test fees, if any, are not covered by this warranty.

H

OW TO GET SERVICE UNDER THIS WARRANTY

If your vehicle fails an approved I/M emissions test within the Emission
Performance Warranty period, take it to an authorized Chrysler or Dodge
Retailer as soon as possible. Give the service representative the printout
that shows your vehicle failed the test. If possible, bring all service
receipts, maintenance logs and records to prove that your vehicle has been
properly maintained.

11

EMISSION DEFECT WARRANTY / EMISSION PERFORMANCE WARRANTY

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WHAT IS NOT COVERED

D

AMAGE FROM MISUSE OR ACCIDENT

The warranties in this booklet do not cover repairs required due to fire,
accidents, abuse, negligence, objects striking your vehicle, carrying corro-
sive materials (such as chemicals, acids and fertilizers), misuse (such as
driving over curbs, overloading, spinning wheels, etc.), racing or partici-
pating in a racing event, improper disconnection of components, modifying
the exhaust system, tampering or making adjustments which do not comply
with Chrysler specifications.

Disconnecting, tampering with or changing the reading of the odometer
will void your warranties.

D

AMAGE FROM THE ENVIRONMENT

The warranties in this booklet do not cover fading or deterioration caused
by exposure to the elements, or repairs required due to airborne fallout,
acid rain, chemicals, tree sap, insects, bird or insect droppings, salt, sand,
gravel, road hazards, hail, windstorms, lightning, floods or any other event
of nature.

Road salt, car washes, scuffs and scratches, and everyday abrasion from
sand and dirt can affect the appearance of a vehicle’s wheels (steel, chrome
and aluminum) and other undercarriage parts. Some surface corrosion with
use is normal; it is not a defect and is not covered by any warranty.

N

ORMAL MAINTENANCE AND WEAR

The warranties in this booklet do not cover normal maintenance services,
such as oil and filter changes, general lubrication, tire rotation, engine
tune-ups and replacing spark plugs. Required maintenance services are
described in detail in your Owner’s Manual and herein. The warranties
also do not cover worn wiper blades, clutch discs, brake rotors, pads,
linings or drums, windshield and rear window, wheel alignment and wheel
balancing (unless they are defective, see page 7).

12

WHAT IS NOT COVERED

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D

AMAGE FROM IMPROPER MAINTENANCE

The warranties in this booklet do not cover repairs required due to
improper maintenance, lack of maintenance, use of contaminated or dirty
fuels or failure to use the proper fuels and lubricants recommended in the
Owner’s Manual and herein.

E

XTRA EXPENSES

The warranties in this booklet do not cover incidental or consequential
damages such as loss of use of your vehicle, loss of time, inconvenience,
expense for fuel, telephone, travel, rental car, overnight accommodation,
loss or damage to your personal property, commercial loss, loss of
income, etc.

N

ON

-C

HRYSLER MODIFICATIONS

The warranties in this booklet do not cover repairs required because of
non-Chrysler modifications, installation of special equipment or accesso-
ries, or use of special materials, fuels or additives. This includes special
bodies, body conversions, fuel system conversions, trailer hitches, window
tints, sunroofs, theft alarms, etc. Non-Chrysler modifications do not by
themselves void your warranty, but they are not covered by your warranty.

N

ON

-C

HRYSLER PARTS

The warranties in this booklet do not cover parts, equipment, materials or
additives not supplied by Chrysler or not certified for use on your vehicle.
Performance and racing parts are considered to be non-Chrysler parts.

13

WHAT IS NOT COVERED

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E

XPORTED VEHICLES

EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW,
THERE IS NO WARRANTY COVERAGE ON THIS VE-
HICLE IF IT IS SOLD IN OR REGISTERED IN COUN-
TRIES OTHER THAN CANADA.

This policy does not apply to vehicles that have received
authorization for export from Chrysler Canada. Retailers may
not give authorization for export. You should consult an
authorized retailer to determine this vehicle’s warranty cover-
age if you have any questions.

This policy does not apply to vehicles registered to Canadian
Government officials or military personnel on assignment
outside of Canada.

(See also page 15.)

T

OTAL LOSS AND SALVAGE VEHICLES

Any vehicle that is declared to be a total loss by any insurance company,
or is rebuilt after being declared to be a total loss, or is otherwise
designated as

⬙salvage,⬙ ⬙scrap,⬙ ⬙rebuilt⬙ or words of similar impact will

no longer have any warranty coverage.

Chrysler Canada will deny warranty coverage without notice if it learns
that a vehicle is ineligible for coverage for any of these reasons.

R

ESTRICTED WARRANTY

Chrysler Canada may restrict the warranty on your vehicle if the vehicle
is not properly maintained, or if it is abused or neglected and the abuse or
neglect interferes with the proper functioning of the vehicle. If the
warranty is restricted, coverage may be denied or subject to approval by
Chrysler Canada before repairs are performed.

14

WHAT IS NOT COVERED

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HOW TO GET SERVICE

I

N

C

ANADA

:

Warranty service must be done by an authorized Chrysler or Dodge Retailer. If you
move or are travelling in Canada, warranty service may be requested from any
authorized Chrysler Retailer, but preferably one who sells the same Chrysler or
Dodge brand vehicle as yours.

I

N THE

U

NITED

S

TATES

(

INCLUDING

U.S. P

OSSESSIONS AND

TERRITORIES

)

AND

M

EXICO

:

If you are travelling temporarily in the United States or Mexico, and your
vehicle remains registered in Canada, your Chrysler Canada Warranty will
still apply. Service may be requested at any authorized Chrysler or Dodge
Retailer.

I

N A FOREIGN COUNTRY OUTSIDE OF

N

ORTH

A

MERICA

:

If you are travelling temporarily outside of North America, and your
vehicle remains registered in Canada, you should take your vehicle to an
authorized Chrysler or Dodge Retailer. If the authorized retailer charges
you for repairs which you feel should be covered under your warranty,
please get a detailed receipt for the work done. When your vehicle returns
to Canada, contact the Chrysler Canada Customer Assistance Centre

(page 18) for reimbursement consideration. Reimbursement will not be
considered if the vehicle does not return to Canada.

I

F YOU MOVE

:

If you are moving to another country, be sure to contact the customs
department of the destination country before you move. Vehicle importa-
tion rules vary considerably from country to country.

If you are moving to the United States, be sure to also contact the Chrysler
Motors Customer Assistance office at 1-800-992-1997 to obtain the
necessary documentation to register your vehicle and to determine
warranty eligibility in the U.S.

N

OTICE

:

If your vehicle is registered outside of Canada, and you have not followed
the procedure set out above, your vehicle will no longer be eligible for
warranty coverage of any kind. (Vehicles registered to Canadian Govern-
ment officials or military personnel on assignment outside of Canada will
continue to be covered by the Basic Warranty.)

15

HOW TO GET SERVICE

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OTHER THINGS YOU SHOULD KNOW

O

PTIONAL SERVICE CONTRACT

Chrysler Canada has a service contract specially designed for most new
vehicles, to cover repair costs beyond your vehicle’s warranty. Protection
is available for almost every operating part of your vehicle, and at
reasonable cost.

Chrysler Canada stands fully behind its service contracts. Be sure that the
contract you buy is a genuine Chrysler Service Contract. We are not
responsible for other companies’ contracts. See page 24 for details on
available service contracts.

A

PPEARANCE ITEMS

Defects or damage to sheet metal, paint, trim and other appearance items
are normally found and corrected during new vehicle inspection. For your
protection, if you find any such defect or damage, you should tell your
selling retailer immediately, because if the problem worsens due to use and
exposure, repairs will not be covered by any warranty.

P

RODUCTION CHANGES

Chrysler Canada and its retailers reserve the right to make changes in
vehicles built and/or sold at any time without incurring any obligations to
make the same or similar changes on vehicles which were built and/or sold
previously.

E

XCHANGE PARTS

To reduce the amount of time your vehicle is out of service due to repairs,
Chrysler may offer exchange service on some parts. Mopar

or Autopar™

brand exchange parts may be new, remanufactured, reconditioned or
repaired, but all meet Chrysler standards and are warranted the same as
new parts. Examples of parts that may be serviced by exchange include
engines, transmissions, instrument clusters, radios, tape and CD players,
speedometers and various electronic modules.

16

OTHER THINGS YOU SHOULD KNOW

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